Return Policy

Return Policy

Last updated: April 11, 2026

At Customera Studio, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

You may return items within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition
  • All original tags are still attached
  • The item is in its original packaging
  • The item is not a customized or personalized product

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Items marked as final sale
  • Items that have been used, washed, or damaged by the customer

How to Initiate a Return

To start a return, please contact us at info@customera-studio.com with the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will respond within 1–2 business days with return instructions and the return address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size or color, please contact us at info@customera-studio.com. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at info@customera-studio.com with your order number and photos of the item. We will resolve the issue as quickly as possible at no additional cost to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by us.

Contact

For any return-related questions, please reach out to us at:
Email: info@customera-studio.com